Frequently Asked Questions (FAQs)

Is ordering on smartsamaan.com secure?

Yes. We take a serious care with the information that you provide us when placing an order on our website (or through any other means). All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online from the Smartsamaan.com, please feel free to e-mail us at support@smartsamaan.com.

How do I place my order?

  • Click on the product you want to buy.
  • Click on “Add To Cart” option.
  • You can add multiple product on the cart by opening different product and add it to the cart.
  • After that click “Cart” on the menu bar.
  • Scroll down and click “Proceed to checkout”.
  • Fill all the billing detail and check Order detail (including total cost).
  • Click on the “Place Order” button below the form.
  • You order is placed and you will get a confirmation email of your order details.

What is your returns policy?

For return policy visit the Return and Refund Policy page.

What is your refund policy?

For refund policy visit the Return and Refund Policy form.

What is your shipping cost?

Our shipping cost depends on the shipping method that you choose at the time of checkout.

What is your order delivery time?

As our warehouses are located in China and USA, the exact delivery time depends on from which warehouse we send your products. Usually it will take 25-30 days if you choose the shipment is from China warehouse. If you select other shipping methods such as DHL or FedEx, then the delivery time will be 4-7 working days.

How to order an out of stock product?

You can pre-order any product that is out of stock by contacting us through call or email.