Refund & Return Policy

Please note: Items purchased on sale cannot be Exchanged or Returned.
NO CASH REFUNDs. Only E-Vouchers will be issued for any returned/exchanged article.

If you are at all unhappy with your purchase, all product(s) can be exchanged within 2 days from the date of delivery. Please contact us at support@smartsamaan.com before returning the product. Please note that the product must be in unused condition with the price tag attached along with the purchase invoice.

Complaints

If you have any complaints regarding your order, we will exchange if the product(s) received has any kind of manufacturing defect or a shipping error on our Team’s part, In such a situation, please contact our customer service center by emailing us pictorial proof/images of the defected product at support@smartsamaan.com or by calling us at +92-304-0007582 within 2 days of the delivery date.

Order Cancellation

You may choose to cancel your order any time before the order is processed, kindly contact our Customer Services Team who will be happy to update you on the order status and process a cancellation accordingly.

However, if the order has already been processed, you will receive a notification of the same via SMS/Email, and the ‘Return and Exchange Policy’ will apply accordingly. Furthermore, we hold the right to cancel orders for any reason including but not limited to quality concerns, suspicious account activity or if the item ordered is not available in stock.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at support@smartsamaan.com for questions related to refunds and returns.