Return & Refund Policy

Return policy is simple. Make sure that you can only claim the product within 2 days. After that request will be not accepted.

  • The product must be in its original condition.
  • If you receive an electronic item in damaged/ broken, expired condition or any product that does not match its description, you can return it within 48 hours for replacement/exchange.
  • For complain, contact us through the official phone number or place an email at support@smartsamaan.com.
  • If you failed to contact us through phone number then must drop an email to us within time limit.
  • For complaints, you have to mention your order number and proper reason for returning the product.
  • The product that is imported from china have only check warranty after that no claim will be accepted.
  • The electronic products that have 6 months or 1 year brand warranty will be claimed by yourself at that brand’s service center.
  • If the parcel is open or unsealed then you must inform us.
  • If the product is broken during shipping or some item is missing in the parcel then inform us through the relevant query.
  • Mobile warranty will be claimed to their company’s service center.
  • Return is only possible if the product is unopened.
  • Return of opened products only possible if a fault is found.
  • If fault is claimed in a non-faulty order then shipment charges will be paid by the customer.
  • For returning a product, shipping charges is paid by the customer.
  • You can ship it to us using any courier service.

Refund policy

  • The amount of any product will not be returned.
  • Your faulty product is replaced with new one within a couple of days.
  • You can also get a voucher of that amount and buy any other product using that voucher.
  • For getting voucher you must have to contact us.